Privacy Policy

Last Updated: January 2026

By accessing or using PLAY.BT, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect:

• Full name
• Email address
• Phone number
• Login credentials (encrypted)
• Payment-related information (processed securely via third-party providers)
• Booking and scheduling details
• Communications with customer support

1.2 Automatically Collected Information

When you use the Platform, we may collect:

• IP address
• Device type and browser
• Operating system
• Access times and usage activity
• Cookies and similar technologies

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process bookings and payments
• Communicate important service updates
• Provide customer support
• Improve platform performance and user experience
• Detect fraud, abuse, and security threats
• Comply with legal obligations

3. Payments and Financial Data

• PLAY.BT does not store your full card or bank details.
• All payments are processed by secure, compliant third-party payment providers.
• We may retain transaction references and payment status for accounting, dispute resolution, and fraud prevention.

4. Cookies and Tracking

• We use cookies to enable core platform functionality.
• Cookies may also be used for analytics and performance monitoring.
• You may disable cookies through your browser, but some features may not function properly.

5. Sharing of Information

We do not sell your personal data.

We may share information only with:

• Facility owners (only data necessary to fulfill a booking)
• Payment processors and service providers
• Legal or regulatory authorities when required by law
• Platform partners providing essential services under confidentiality agreements

6. Account and Data Deletion

User can delete their account and associated personal data directly within the app

How to delete account:

• Open the app
• Go to settings
• Select Account
• Tap Delete Account and confirm

When account is deactivated, the account becomes inaccessible and is no longer usable .

7. Data Retention

• Personal data is retained only as long as necessary for operational, legal, or regulatory purposes.
• Booking and payment records may be retained for audit and dispute resolution even after account closure.

8. Data Security

• We use reasonable technical and organizational safeguards to protect your data.
• Despite best efforts, no system is completely secure; users share information at their own risk.
• Users are responsible for keeping login credentials confidential.

9. User Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion of your account
• Withdraw consent for certain data uses

Requests can be made by contacting support@play.bt. Verification may be required.

10. Third-Party Links

The Platform may contain links to third-party websites. PLAY.BT is not responsible for their privacy practices or content.

11. International Data Handling

• Your data may be processed or stored on servers outside your country.
• By using PLAY.BT, you consent to such transfers in compliance with applicable laws.

12. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Information

For privacy-related questions or requests, contact:
Email: support@t3bhutan.com